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Policies

GENERAL POLICIES

MINIMUMS:  Professional Accounts must order 3 items per product number and a minimum of $100.  A $10 service charge will be added to non-conforming orders.

FREE SHIPPING:  Your order will be shipped free if your total order (not including probiotics) is $250 or more.

RUSH ORDERS OR SPECIAL SHIPPING ARRANGEMENTS:  Cost Extra Based on Weight, Location and Means of Shipping.

RETURNS:  For refunds, goods must be returned within 30 days of the date of shipment.  Protective wrapping must be intact.  Returns require a Return Merchandise Authorization from Kirkman®.  Call Kirkman® for info.  A 25% restocking fee will be charged.  Shipping charges are non-refundable.

PROBIOTICS:  To assure stability of probiotic products, probiotics are usually shipped separately in special cold packs.  Probiotics are only shipped Mondays–Wednesdays.  During cold seasons, Kirkman® will ship your probiotics by 3 day transit.  During warmer seasons, Kirkman® normally ships by 2 day transit.  If your total order is more than $250, Kirkman® will split shipping costs with you on a 50/50 basis.  If you are reshipping probiotics, you must ship probiotics in cold packs using a shipping method that allows the product to be delivered cold.

TERMS:  Initial orders must be prepaid by check or credit card or shipped C.O.D.  If your credit application is approved, you will be extended Net 30 day terms thereafter.

INTERNATIONAL CUSTOMERS:  Payment in U.S. funds when the order is placed is required.  International customers are responsible for duties, taxes and shipping costs.  Payment may be made with credit cards, by electronic transfer or international money order.

F.O.B.:  All orders are shipped F.O.B. Reno, NV.

MINIMUM ADVERTISING POLICY:  Kirkman® enforces a strict no discount policy on advertised Kirkman® products (print or internet).  Violation of this policy may result in a suspension of your account.




 

PRIVACY POLICY

This privacy notice discloses the privacy practices for Kirkman Group, Inc.  (aka Kirkman®,  Kirkman Labs).  This privacy notice applies solely to information collected by this website.  It will notify you of the following.
  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your informaion.
  4. How you can correct any inaccuracies in the information.
Information Collection, Use and Sharing
 
Kirkman® is the sole owner of information collected on this website.  Kirkman® only has access to collect information that you voluntarily give us via e-mail or other direct contact from you.  We will not sell or rent this information to anyone.  We will use your information to respond to you regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.  Unless you ask us not to, we may contact you by e-mail in the future to tell you about specials, new products or services or changes to this privacy policy.

Your Access To and Control Over Information
 
You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us at the e-mail address or phone number for contact on our website:
  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data
Security

We take precautions to protect your information.  When you submit sensitive information via our website, your information is kept confidential both on-line and off-line.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
 
While we use encyption to protect sensitive information transmitted on-line, we also protect your information off-line.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to your personal information.  The computers/servers in which we store your personal information are kept in a secure environment.
 
If you feel our information on your account is incorrect, please contact our customer service department at 800.694.1600 (toll-free) or 503.694-1600 (international or local callers).  Our customer service representatives will be happy to update the information.