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Shipping

 



Most Orders
Shipped the Same Day!



Continental US Shipping


Our regular means of shipping is UPS ground or Priority Mail.

For additional options or for help in deciding how to ship your order, please call our customer service department at 800.245.8282 (toll free) or 503.694.1600 (international and local callers).
 
 
 
 
 
 
Probiotics Are Handled Specially

Probiotics have seasonal shipping schedules.
 
Summer or hot weather: 
Probiotics are extremely unstable in warm weather.  To preserve our probiotic's stability we ship all probiotics during summer and hot weather days by UPS 2-day service.  Kirkman® charges you for ground UPS shipping and pays the additional costs of 2-day shipping as an accommodation to you.
 
Winter or cooler periods:
Orders will be shipped on a UPS 3-day service Monday-Friday or faster, more economical service if available.  You may also request faster service and ice packs.
 
During the holiday seasons, UPS does not guarantee delivery dates.  If you need a package delivered before a certain date, please contact our customer service department at 800.245.8282 (toll free) or 503.694-1600 (international and local callers).
 
International Orders Including Canada

At Kirkman's  on-line store, you may choose either U.S. Postal Service Priority Mail or Express Mail.  For other forms of shpping of if your contry is not listed, please call Kirkman's customer service department at 503.694.1600.  Packages usually take 1 to 2 weeks to be received.

International Orders (Including Canada):

International shipping options are either International Priority Mail or International Express Mail.

For other methods of shipping or if your country is not listed, please call Kirkman's customer service department at 503.694.1600.  Packages usually take 1 to 2 weeks to be received.
 
 
 
Returns and Refunds Policy

Products may be returned to Kirkman® for refund or exchange within 30 days from the date of purchase only if the product has not been opened and the protection wrap is in place.  (The cost of shipping is not included in the eligible refund amount).
Probiotics cannot be returned.

To be eligible for a refund or exchange, you must receive a Return Merchandise Authorization (RMA) number.  You can obtain this number by calling our Customer Service Department at 800.245.8282. (toll-free) or 503.694.1600 (international callers and local callers).

Please write the RMA number on the invoice and enclose a copy of the invoice along with the product/s or item/s you are returning to:
 
Kirkman®
Attn:  Returns Department
9728 S Virginia St
Reno, NV 89511